Refund Policy

Last updated: October 1, 2025

At WillowNotebookGrove, we aim to deliver pizzas, salads, sides, desserts, and refreshing beverages that are hot, fresh, and prepared exactly as ordered. This Refund Policy explains when and how we issue refunds or credits for orders placed through willownotebookgrove.sbs or by calling +1 212 555 0198. By placing an order, you agree to the terms below.

Eligibility for Refunds or Credits

• Quality issues: overcooked or undercooked items, incorrect bake, unexpected ingredients, noticeable freshness concerns, or food arriving at an unsuitable temperature.
• Order accuracy: wrong size, crust, sauce, toppings, or dipping sauces; missing items; incorrect beverages or desserts.
• Delivery issues: excessive delays beyond the quoted window, damaged or spilled items, or packaging that compromises food safety.
• Payment errors: duplicate charges or incorrect pricing applied at checkout.

Because our products are perishable, we review each case individually. Depending on the situation, we may offer a replacement, a partial refund, a full refund, or a store credit at our discretion.

What Is Not Refundable

• Change of mind after preparation has begun or after dispatch.
• Customization choices (e.g., extra toppings, half-and-half, gluten-free crust) that match your request but do not meet personal taste preferences.
• Allergen sensitivities not disclosed to us at the time of ordering or where allergen information was available and not reviewed.
• Orders not picked up within the stated window that lose quality due to delay.
• Items mostly consumed before a complaint is submitted (please contact us before consuming more than a reasonable tasting portion).
• Promotional items or free add-ons with no cash value, and delivery fees or tips once delivery is completed successfully.

How to Request a Refund

1. Contact us within 24 hours of delivery or the scheduled pick-up time via +1 212 555 0198 or the support section on willownotebookgrove.sbs.
2. Provide your order number, delivery address, and a brief description of the issue.
3. Attach clear photos of the affected item and packaging when reporting damage or quality concerns.
4. Retain the item and packaging until we confirm whether inspection or pickup is required.

For suspected food safety concerns, please contact us immediately. Timely communication helps us investigate and resolve the matter quickly.

Possible Resolutions

• Replacement: We remake and redeliver the affected items or prepare them for priority pick-up at the earliest available time.
• Refund: Issued to the original payment method in $. Processing times depend on your bank or payment provider and may take 3–10 business days after approval.
• Store credit: Applied to your willownotebookgrove.sbs account in $; valid for 6 months unless stated otherwise; usable toward menu items, taxes, and delivery fees offered by WillowNotebookGrove.
• Partial refund: Provided when only part of the order is affected (e.g., one pizza in a multi-item order).

We may decline or limit refunds if we are unable to verify the claim, if evidence suggests misuse, or in cases of excessive or repetitive claims.

Order Changes and Cancellations

Edits and cancellations are accepted until preparation begins. Once the dough is stretched and toppings are added, or once an order is dispatched, we may be unable to cancel or modify it. For orders placed through third-party platforms, their change and cancellation rules may apply in addition to ours. Approved cancellations are refunded in $ to the original payment method.

Timing, Pricing, Taxes, and Fees

Delivery and pick-up estimates are provided at checkout and may vary due to weather, traffic, and order volume. All prices and charges are listed in $. Applicable taxes for New York, United States are calculated at checkout. Delivery fees and tips are not refundable after a completed delivery.

Pick-Up and Delivery Area

Orders are prepared at 32 Spring Street, SoHo, New York, 10012, United States. If we anticipate a significant delay or an item becomes unavailable, we will contact you to offer a suitable alternative, a revised time, a credit, or a refund.

Chargebacks

If something goes wrong, please reach out to us first. Most issues can be resolved quickly through our team. Filing a payment dispute before contacting us may delay the resolution process.

Policy Updates

We may update this Refund Policy to reflect operational, legal, or safety changes. The updated date above indicates when the latest version took effect.

Contact Us

Questions about refunds or a recent order? Call +1 212 555 0198 or visit willownotebookgrove.sbs.

Business: WillowNotebookGrove

Address: 32 Spring Street, SoHo, New York, 10012, United States